Shipping policy

Domestic Shipping: Switzerland

We ship throughout Switzerland with Swiss Post and DHL.

Shipping costs, where applicable, are displayed at checkout.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

Processing & Delivery Times

Delivery and processing times depend on the type of piece you order.

In Stock: Pieces that are in stock are ready to ship and are normally delivered within 2 business days.

Made to Order: Bouquets are created especially for your order and therefore require additional production time.

The expected production timeline is indicated on the respective product page where available. After you place your order, we will also get in touch with further information regarding production and expected delivery.

Once your piece is ready and dispatched, delivery within Switzerland typically takes 2 business days.

Custom order: Custom pieces are individually created according to the specifications agreed with you and require additional production time.

Timelines vary depending on the design and scope of the piece and will be discussed with you as part of the custom order process. We will keep you informed about the expected completion and delivery of your order.

Once dispatched, delivery within Switzerland typically takes 2 business days.

If you need your order by a specific date, please contact us at forever@blossy.ch before placing your order and we will let you know what may be possible.

International Shipping

We do not currently offer standard international shipping through our online store.

If you are based outside Switzerland and would like to place an order, please contact us at forever@blossy.ch.

International orders are handled individually. We will advise you on availability, shipping options, costs and estimated timelines before your order is confirmed.

International shipments may be subject to customs duties, import taxes or other charges imposed by the destination country. Unless otherwise agreed, these costs are the responsibility of the recipient.

Packaging

Every BLOSSY piece is carefully inspected before dispatch and securely packaged to protect it during transport.

Due to the handmade and sculptural nature of our flowers, some reshaping may be required after delivery. This is completely normal and is not considered damage.

Please refer to our Care Guide for guidance on unpacking and reshaping your flowers.

Damage During Shipping

Every BLOSSY piece is carefully inspected before it leaves us.

If your order appears to have been damaged during transport, please contact us at forever@blossy.ch within 24 hours of delivery.

Please include clear photos of the affected piece, the internal packaging and the shipping box, including any visible damage to the parcel.

Please keep the original packaging until we have reviewed your claim.

Each case will be assessed individually. Please refer to our Return & Refund Policy for further information.

Delivery Delays

Delivery times are estimates and may occasionally be affected by circumstances outside of our control.

Once your order has been handed over to the shipping carrier, we cannot guarantee an exact delivery date. If your shipment appears to be significantly delayed, please contact us at forever@blossy.ch and we will assist you in following up with the carrier.

Shipping Address

Please make sure that the shipping information provided at checkout is complete and correct.

If you notice an error after placing your order, contact us at forever@blossy.ch as soon as possible. We will do our best to update the details if the order has not yet been dispatched.

Any additional shipping costs resulting from an incorrect or incomplete address provided at checkout may be charged to the customer.