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ABOUT THE FLOWERS
How are the bouquets made?
Every flower is individually made by hand, bead by bead, predominantly using Japanese glass beads, fine wire and floral tape. Depending on the complexity it takes us 1-3 hours per stem. Because each piece is handmade, subtle variations in shape and beadwork are natural and make every BLOSSY piece unique.
How long do your flowers last and how do I care for them?
Our flowers are made to stay and can be enjoyed for years with proper care. Keep them indoors and protect them from excessive moisture, direct heat and prolonged strong sunlight. For detailed care instructions, please visit our Care Guide.
Do I need to reshape my flowers after delivery?
Yes. Although every order is carefully packaged to protect the flowers during transport, petals, leaves or stems may shift slightly while travelling. A little reshaping after unpacking is therefore completely normal. The wired construction allows for gentle adjustments. You can find detailed instructions in our Care Guide.
Are the vases shown included?
Unless explicitly stated otherwise, vases shown in our photography are for styling purposes only and are not included. If you are interested in a particular vase or would like advice on finding the right one for your BLOSSY flowers, contact us at forever@blossy.ch.
ORDERS
Are the bouquets ready to ship or made to order?
Some pieces are available and ready to hip, while others are made to order. You will find the availability and estimated lead time on each product page. For made to order pieces, we will contact you after your order with a more precise timing.
Do you offer custom orders?
Yes. We accept a limited number of custom orders. If you have a particular colour palette, flower combination, size or idea in mind, visit our Custom Orders page to learn more.
Can I make changes to my order after placing it?
Please contact us as soon as possible at forever@blossy.ch if you would like to change your order or delivery address. If your order has not yet been prepared or shipped, we will do our best to accommodate your request.
SHIPPING & RETURNS
Where do you ship?
We offer direct shipping throughout Switzerland, with complimentary shipping on all Swiss orders. International orders for flowers from our existing collection can be placed via email at forever@blossy.ch. Please include the piece you are interested in and your delivery destination, and we will get back to you with the available shipping options. International shipments may be subject to local VAT, import duties or customs charges, which are the responsibility of the recipient.
Can I return or exchange my order?
We do not accept returns or exchanges. Every piece is handmade in very small quantities and requires careful handling. Due to the delicate nature of the beadwork, we cannot ensure that a returned piece has remained in its original condition throughout handling and transport and can therefore be offered for sale again. Custom and made to order pieces are created specifically for each order and cannot be returned or exchanged.
What if my order arrives damaged?
Every piece is carefully packaged for transport. If your order nevertheless arrives damaged, please contact us at forever@blossy.ch within 24 hours of delivery. Include clear photos and, where helpful, videos or a description of the damage so we can assess the issue and find the appropriate solution.
VISIT US
Can I see the flowers in person before purchasing?
Yes. If you would like to see our flowers in person before placing an order, we would be happy to arrange a viewing in Zurich. Contact us at forever@blossy.ch to schedule an appointment.