Refund policy

Returns & Exchanges

Each Blossy piece is handmade in small quantities, with many bouquets created especially to order.

We do not generally accept returns or exchanges for change of mind.

If you have any questions about a piece before ordering, please contact us at forever@blossy.ch. We are happy to provide additional information or images where possible.

View Before You Buy

If you would like to see our flowers in person before placing an order, you are welcome to arrange a viewing in Zurich, subject to stock and availability.

Please contact us at forever@blossy.ch to arrange a viewing.

Custom & Made-to-Order Pieces

All custom and made-to-order pieces are final sale.

As these pieces are created specifically for your order, they cannot be returned, exchanged or refunded.

Approved Returns

For items that are not custom or made to order, a return may exceptionally be approved at our discretion.

All returns must be approved by us via email before being sent back.

Once approved:

  • The item must be returned within 7 days of approval
  • The item must be unused and returned in its original condition
  • Original packaging should be used wherever possible
  • The customer is responsible for all return shipping costs
  • We recommend using a tracked shipping service, as the item remains your responsibility until it has safely arrived back at our atelier

A CHF 50 handling and restocking fee will be deducted from the refund.

Receiving an approved return does not automatically guarantee a refund. All returned pieces are carefully inspected upon arrival.

A refund will only be issued if the item is returned in its original condition and can be accepted back into our collection.

If the item is damaged, altered, incomplete or otherwise not returned in an acceptable condition, we reserve the right to refuse the refund.

Once the return has been inspected and approved, the refund, less the CHF 50 handling and restocking fee, will be issued to the original payment method.

Original shipping costs are non-refundable.

Damage During Shipping

Every Blossy piece is carefully inspected before dispatch and securely packaged for transport.

Due to the handmade and sculptural nature of our flowers, some reshaping may be required after delivery. This is normal and is not considered damage.

If your order has been damaged during shipping, please contact us at forever@blossy.ch within 24 hours of delivery and include clear photos of:

  • The affected piece
  • The shipping box
  • The packaging
  • Any visible damage to the parcel

We will review each case individually and determine the appropriate solution. Depending on the circumstances, this may include a repair, replacement or refund.

Please do not return an item without contacting us first.